ENQUIRY TYPE & NUMBER OF CASES

 

Option

Count

%

Rank

Aids and Adaptations

27

0.49%

32

Attendance Allowance

265

4.78%

4

Blue Badge

165

2.97%

12

Bus Pass

16

0.29%

38

Care Home

22

0.40%

34

Career counselling

59

1.06%

26

Carers Allowance

85

1.53%

21

Charitable Grants

51

0.92%

27

Consumer

50

0.90%

28

Council Tax Benefit 

144

2.60%

14

Crisis payment

0

0.00%

51

Disability Living Allowance

45

0.81%

30

Disabled Companion bus pass

4

0.07%

46

Disabled Railcard

8

0.14%

42

Education course / educational

66

1.19%

23

Employment and Support Allowance

257

4.63%

5

Family/Personal

102

1.84%

19

Food Bank

727

13.10%

1

General enquiry

50

0.90%

28

Good Neighbour Scheme

2

0.04%

50

Grants

65

1.17%

24

Health and Wellbeing

248

4.47%

6

Housing Benefit

107

1.93%

17

Housing Issue

227

4.09%

7

Income Support

4

0.07%

46

Industrial Injuries benefit

14

0.25%

39

Jobseekers

24

0.43%

33

Legal

182

3.28%

11

Leisure

12

0.22%

40

Loneliness

11

0.20%

41

Mandatory Reconsideration / Tribunal

163

2.94%

13

Mental Health

20

0.36%

35

Money / Debt

189

3.41%

10

National Trust Disabled member scheme

7

0.13%

43

Ombudsman

6

0.11%

45

Other

222

4.00%

8

Pension Credit

104

1.87%

18

Pension Credit (Housing element)

3

0.05%

48

Personal Independence Payment

672

12.11%

2

Power of Attorney

89

1.60%

20

Private Pensions

7

0.13%

43

State Pension

29

0.52%

31

Support Group

3

0.05%

48

Tradesman

19

0.34%

37

Transport

20

0.36%

35

Universal Credit

404

7.28%

3

Unspecified state benefit

109

1.96%

16

Utilities

114

2.05%

15

Wills

74

1.33%

22

Tax

192

3.46%

9

Advocacy

64

1.15%

25